PRIVACY POLICY
This Privacy Policy applies between you, the User of this Website, and The Chavasse Clinics Limited, the owner and provider of this Website. The The Chavasse Clinics Limited takes the Privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website
Definitions and interpretation
1. In this Privacy Policy the following definitions are used:
a. Data: collectively all information that you submit to The Chavasse Clinics Limited via the Website. This definition incorporates where applicable definitions provided in the Data Protection Laws
b. Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies)
c. Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation
d. GDPR: the UK General Data Protection Regulation
e. The Chavasse Clinics Limited, we or us: the The Chavasse Clinics Limited company incorporated in England and Wales with registered number 17459562 whose registered office is at 29 Cleveland Road, Brighton, BN1 6FG
f. UK and EU cookie law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulation 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018
g. User or you: any third party that accesses the Website and is not either (i) employed by The Chavasse Clinics Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Chavasse Clinics Limited and accessing the Website in connection with the provision of such services
h. Website: the Website that you are currently using www.chavasseclinics.org, and any subdomains of this site, unless expressly excluded by their own terms and conditions
2. In this Privacy Policy unless the context requires a different interpretation:
a. the singular includes the plural and vice versa
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy
c. reference to a person includes firms, companies, government entities, trusts and partnerships
d.“including” is understood to mean “including without limitation”
e. reference to any statutory provision includes any modification or amendment of it
f. the headings and subheadings do not form part of this Privacy Policy.
Scope of this Privacy Policy
3. This Privacy Policy applies only to the actions of the Travis The Chavasse Clinics Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites
4. For purposes of the applicable Data Protection Laws The Chavasse Clinics Limited is the “Data controller”. This means that The Chavasse Clinics Limited determines the purpose for which, and the manner in which, your Data is processed
Data Collected
5. We may collect the following Data, which includes personal Data from you
a. name
b. contact information such as email addresses and telephone numbers
c. financial information such as credit/debit card numbers
in each case in accordance with this Privacy Policy.
How We Collect Data
6. We collect Data in the following ways:
a. Data is given to us by you
b. Data is received from other sources and
c. Data is collected automatically.
Data That is Given to Us by You
7. The Chavasse Clinics Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means
b. when you complete surveys that we use for research purposes (although you are not obliged to respond to them)
c. when you enter a competition or promotion through a social media channel
d. when you make payments to us through this Website or otherwise
e. when you elect to receive marketing communications from us
f. when you use our services
in each case in accordance with this Privacy Policy
Data That is Received From Third Parties
8. The Chavasse Clinics Limited will receive Data about you from the following third parties:
a. Meta (Instagram)
b. LinkedIn
c. other social media platforms used by The Chavasse Clinics Limited in future
d. Ticket Tailor
e. Stripe (payment service)
f. other ticketing and payment platforms used by The Chavasse Clinics Limited in future
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content
b. we will collect your Data automatically via cookies in line with the cookie settings in your browser. For more information about cookies and how we use them on the Website see the section below headed “Cookies”
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record-keeping
b. transmission by e-mail of marketing materials that may be of interest to you
c. contact for market research purposes which may be done using e-mail, telephone, fax or mail. Such information may be used to customise or update the Website
in each case in accordance with this Privacy Policy
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this you have the right to object in certain circumstances (see the section headed “Your rights” below)
12. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in
a. soft-opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example you contact us to ask for more details about a particular product or service and we are marketing similar products or services). Under soft-opt-in consent we will take your consent as given unless you opt-out
b. for other types of e-marketing we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide
c. if you are not satisfied with our approach to marketing you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below
Who We Share Data With
13. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors to enable the processing of requests made by you or activities you have chosen to participate i
b. third party payment providers who process payments made over the Website to pay for goods and services provided by The Chavasse Clinics Limited including donations and event ticket purchases
in each case in accordance with this Privacy Policy.
Keeping Data Secure
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a username that is unique to you
b. we store your Data on secure servers
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar - or both - in your browser when we use this technology)
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised use access to your Data, please let us know immediately via e-mail to info@chavasseclinics.org
16. If you want detailed information on how to protect your information and your devices against fraud, identity theft, viruses and many other online problems please visit www.getsafeonline.org (supported by HM government and leading businesses)
Data Retention
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your Rights
19. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. if we provide you with access to the information we hold about you we will not charge you for this unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so we may refuse your request. If we refuse your request we will tell you the reasons why
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete
c. Right to erase - the right to request that we delete or remove your Data from our systems
d. Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it
e. Right to Data portability - the right to request that we move, copy or transfer your Data
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests
g. Right to complain - the right to raise a complaint with us directly about how we handle your Data
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via e-mail to info@chavasseclinics.org
21. If you have a complaint about how we handle your Data please contact us in the first instance via e-mail to info@chavasseclinics.org. We will acknowledge your complaint within 30 days, investigate and respond without undue delay and inform you of the outcome.
a. If you are not satisfied with the way your complaint is handled by us you may refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO's contact details can be found at their website at https://ico.org.uk
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to Other Websites
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them
Change of Business Ownership And Control
24. The Chavasse Clinics Limited may from time-to-time expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Chavasse Clinics Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it
26. In the above circumstances we will take steps with the aim of ensuring your privacy is protected
Cookies
27. This Website may place and access certain Cookies on your computer. The Chavasse Clinics Limited uses Cookies to improve your experience of using the Website. The Chavasse Clinics Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times all cookies
28. All cookies used by this Website are used in accordance with the current UK and EU Cookie Law
29. Before the Website places Cookies on your computer you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling The Chavasse Clinics Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended
30. This Website may place the following Cookies:
a. Strictly necessary cookies: these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
b. Analytical/performance cookies: they allow us to recognise and count the number of visitors and see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example by ensuring that users are finding what they are looking for easily.
c. Functionality cookies: these are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example your choice of language or region). By using the Website you agree to our placement of functionality cookies.
31. You can choose to enable or disable Cookies in your internet browser. By default most internet browsers accept Cookies but this can be changed. For further details please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
32. You can choose to delete cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings
33. It is recommended that you ensure that your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings
34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer
General
35. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
36. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
37. Unless otherwise agreed, no delay, act or emission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to This Privacy Policy
39. The Chavasse Clinics Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.
You may contact The Chavasse Clinics Limited by e-mail to info@chavasseclinics.org
40. This Privacy Policy was created on 1st September 2026